If you would like to order one of the bears, the fastest and easiest way is to give us a call on 01977 672276 (+44 1977 672276 from outside the UK) and give us details of your order. We will need to know the Order Reference of the bear you wish to adopt (found on the page describing your chosen bear), your address and your credit card details. In this case, your bear will normally be delivered directly to you within 48 hours if you live within the UK. We accept most major cards including the ones listed below:
Alternatively, you may prefer to pay by cheque (pounds sterling), postal order or international money order, in which case you can email or telephone us and let us know the Order Reference of the bear or bears you wish to order - each page which describes a bear available for sale has a link to click on which will fill in most of an email to us including the unique reference.
On receipt of your email or call we will confirm that your chosen bear is still available and reserve it for you until your payment is cleared. If not paying by card, we will also advise the date by which you should get payment to us to ensure it's not made available for sale again. If your chosen bear is already reserved by someone else, we will add you to the reserve list for that bear and let you know if it becomes available again.
We will keep you in touch with the progress of your order at all stages, letting you know that your payment has arrived or cleared, and notifying you when your bear is despatched and how he is travelling. We will let you know the carrier's tracking reference along with details of how to track your bear online where appropriate.
We want you to be totally happy with any bear you purchase from Janet's Bears, so we are pleased to offer you our guarantee of satisfaction.